Call Center Agent - Clinical Laboratory Services (Bandung)

Join Infomedia Nusantara as a Call Center Agent specializing in clinical laboratory services in Bandung! This is your opportunity to be the voice of our company, providing exceptional customer service and accurate information to clients regarding our laboratory processes, test results, and customer inquiries. As a Call Center Agent, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Our team in Bandung is dedicated to delivering high-quality service, and we're looking for someone who shares our passion for excellence.

In this role, you'll handle incoming calls from clients, partners, and internal departments, offering clear and concise information about our clinical laboratory services. You'll also be responsible for logging and tracking customer inquiries, maintaining accurate records, and resolving any issues that may arise. Our call center operates 24/7, so you'll need to be adaptable and ready to work during all shifts.

At Infomedia Nusantara, we believe in continuous growth and development. We offer training programs, mentorship opportunities, and a supportive work environment to help you thrive in your career. Join us and take the first step towards a rewarding career in the clinical laboratory services industry.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls from clients, partners, and internal departments, providing accurate and professional information about clinical laboratory services.
• Log and track customer inquiries, maintaining accurate records and ensuring all information is properly documented.
• Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
• Assist in the development and implementation of call center protocols and procedures.
• Collaborate with the laboratory team to ensure accurate and timely information is provided to clients.
• Participate in team meetings and training sessions to continuously improve call center performance.
• Maintain a high level of confidentiality and adhere to data protection regulations.
• Work during all shifts, including weekends and holidays, to ensure 24/7 coverage.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in a call center or customer service role, preferably in the healthcare or clinical laboratory industry.
• Excellent communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
• Strong attention to detail and the ability to work accurately under pressure.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to multitask and manage multiple calls simultaneously.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Ability to work well in a team and collaborate effectively with colleagues.
• Passion for providing exceptional customer service and a commitment to continuous learning and improvement.

🛠️ Keahlian

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