Junior ICT Support Services Engineer

Join Petrolink Services Indonesia, a global leader in user-driven technology solutions for the Oil and Gas Industry, as a Junior ICT Support Services Engineer. This is a fantastic opportunity for early-career professionals to gain hands-on experience in a dynamic and innovative environment. Located in the bustling city of Jakarta Raya, you'll be part of a team that ensures seamless technology operations for some of the world's largest energy companies.

As a Junior ICT Support Services Engineer, you'll play a crucial role in maintaining and troubleshooting IT infrastructure. Your daily tasks will include monitoring network performance, providing technical support to end-users, and ensuring the smooth operation of IT systems. You'll work with industry-standard tools like ServiceNow, Microsoft Azure, and VMware, and have the chance to learn from experienced professionals in the field.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain IT infrastructure, ensuring high availability and performance.
• Provide technical support to end-users, resolving hardware and software issues.
• Troubleshoot and resolve network problems, ensuring seamless connectivity.
• Document IT processes and procedures for future reference.
• Collaborate with cross-functional teams to implement and improve IT solutions.
• Participate in on-call duties to ensure 24/7 IT support.
• Stay updated with the latest industry trends and technologies.
• Assist in the implementation of new IT systems and upgrades.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support or a related role.
• Familiarity with ITIL framework and best practices.
• Proficient in using ServiceNow, Microsoft Azure, and VMware.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Valid IT certification (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) is a plus.

🛠️ Keahlian

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